Hunan High-speed Service Area Company held a meeting on the operation and maintenance of charging stations during the 2022 Spring Festival Travel Rush

2022-07-17 0 By

In order to ensure the safe, orderly and efficient smooth operation of charging stations in Hunan High-speed Service Area during the 2022 Spring Festival Travel rush, and to provide high-quality charging services and good charging environment experience for the majority of passengers traveling during the Spring Festival travel rush, Hunan High-speed Service Area Company held a meeting on the operation and maintenance of charging stations during the 2022 Spring Festival travel rush on the afternoon of January 27.Tan Shaofu, chief economist of Hunan High Speed Group and chairman of the Service Area company, attended the meeting and gave a speech. Li Qun, general manager of the service Area Company, Li Yang and CAI Yong, deputy general managers of hunan High Speed Group, Liu Hao, chairman of Guangtong Company and Yang Hong, chairman of High-speed China Petroleum Company attended the meeting.The meeting read out the Working Plan for the Operation and Maintenance of Charging Stations during the Spring Festival Travel Rush in Hunan High-speed Service Area in 2022. State Grid Hunan Electric Vehicle Company, Yonglian Company, Titan Company and other relevant operation and maintenance and equipment units made detailed reports on the operation and maintenance guarantee plan for charging stations during the Spring Festival travel rush.Tan Shaofu required: First, improve the political position, attach great importance to the operation and maintenance of charging stations ideologically, carry out standardized and refined management, avoid large areas of congestion during the Spring Festival travel rush, make emergency plans in advance, and put the experience and satisfaction of drivers and passengers first.Second, refine the charging pile operation and maintenance support scheme, establish the charging pile operation and maintenance support work group, all the main operation units should form a joint force through multi-party linkage, coordinate and dispatch all on-site operation and maintenance personnel, mobile operation and maintenance teams, and equipment manufacturers to carry out operation and maintenance work.Third, reasonable division of charging pile management area, do the responsibility to people.Ensure that problems are solved in time, conduct remote video surveillance inspection no less than 4 times a day, know the charging situation of the station in real time, give feedback to the operation and maintenance personnel for handling in time, and ensure the normal order of the station.Fourth, strengthen on-site inspection and supervision to ensure the environmental health and normal use of charging piles.Inspect the platform no less than 4 times a day to ensure the normal operation of the platform and equipment, charging orders and settlement.Five is to establish a standardized complaint process, ensure that customer service telephone line 24 hours online, timely reply to customer inquiries and scheduling operation and maintenance personnel.It is reported that on January 25, in order to guarantee the charging demand of electric vehicle owners, Hunan High Speed Group put into operation 32 pairs of high speed service area 64 charging stations, a total of 208 charging Spaces, effectively alleviating the range anxiety of new energy car owners during the Spring Festival travel rush.In addition to 217 charging Spaces with 57 charging stations in 29.5 pairs of service areas that have been put into operation before, hunan Province will put into operation 425 charging Spaces with 121 charging stations in 61.5 pairs of service areas before the Spring Festival of 2022. Charging piles in Hunan High-speed service areas will basically form a network.Up to now, G4 Beijing-Hong Kong-Macao Expressway 16.5 pairs of service area in Hunan has achieved full coverage of charging piles, G60 Shanghai-Kunming Expressway 8 pairs of service area, G5513 Changzhang Expressway 3 pairs of service area, G56 Hangzhou-Ruichang Expressway 6 pairs of service area, G65 Baomao Expressway 5 pairs of service area, G72 Quannan Expressway 5 pairs of service area, G76 Xiamong-Rong expressway 4 pairs of service area,Realize charging pile high-density layout.In addition, charging stations in taohuayuan, Daweishan, Furong Town, Langshan, Maoyan River and other surrounding service areas of key tourist attractions in the province have also been put into operation, opening up the charging network between the majority of car owners to the popular tourist attractions in the province through Hunan high-speed.During Spring Festival in 2022, hunan expressway service area as the main operating charging pile units will organize professional capable of charging station ops team, completes the inspection, inspection, operations, consulting, complaint handling and other services, and set up 24-hour customer consultation and complaint telephone, guarantee of the owners in hunan expressway service area of the charging demand.Here is a warm reminder to the majority of car owners. Before traveling, they can check the idle state of charging piles in the high-speed service area in hunan high-speed new energy charging pile mini program or State Grid E-charging APP, plan travel time and route in advance, and avoid charging by pushing.